Frequently Asked Questions

  1. What types of products do you sell at MegaLoveShop?

    We sell a variety of adult pleasure products including dildos, vibrators, anal toys, BDSM toys, masturbators, sex furniture, sex toy kits, and products for wellness & self-pleasure. Our shop also carries a range of lingerie, lubricants, enhancers, erotic literature, and condoms for safe sex.

  2. Is my information kept confidential?

    Absolutely. At MegaLoveShop, we respect your privacy. All purchases are shipped in discreet packaging, and your personal information is never shared or sold.

  3. How can I make a purchase?

    You can make a purchase directly through our website. Simply add the items you wish to purchase to your shopping cart and follow the checkout instructions.

  4. What payment methods do you accept?

    We accept all major credit cards, PayPal, and bank transfers.

  5. Do you offer international shipping?

    Yes, we do offer international shipping. Please note that shipping fees and delivery times may vary based on your location.

  6. What is your return policy?

    Due to the intimate nature of our products, we only accept returns for items that are defective or incorrect. These items must be unopened, unused and in their original packaging.

  7. Do you have physical stores?

    Currently, we operate exclusively online. This allows us to offer a wider range of products at competitive prices.

  8. How can I contact customer service?

    You can contact our customer service team through the 'Contact Us' page on our website. We aim to respond to all inquiries within 24 hours.

  9. How discreet is your shipping?

    All our orders are shipped in plain, nondescript packaging without any indication of the contents inside. There will be no reference to MegaLoveShop or the nature of the products inside on the packaging.

  10. What is your policy on customer privacy?

    We take customer privacy very seriously. We ensure that all transactions are processed through a secure server, and we never share, sell, or distribute your personal information to any third parties.

  11. Can I change or cancel my order once it's been placed?

    We process orders quickly, but we will do our best to accommodate any changes or cancellations before the order enters the shipping process. Please contact our customer service immediately if you need to change or cancel your order.

  12. Are your products safe to use?

    Yes, we ensure all of our products meet the highest quality and safety standards. Always follow the manufacturer’s instructions for use.

  13. Do you provide guides or instructions on how to use the products?

    Most products come with manufacturer’s instructions. Additionally, we offer guidance and tips on our blog and product description pages.

  14. Do you offer any warranties on your products?

    Many of our products come with manufacturer warranties. Please check the product page for specific warranty information.